Prodaxis Industries

1. Overview

At Prodaxis Industries, customer satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds, replacements, or cancellations may be granted.

2. Eligibility for Refunds

Refunds may be considered only under the following conditions:

• Product received is damaged or defective
• Incorrect product delivered
• Order cancelled before dispatch

3. Non-Refundable Items

The following items are not eligible for refunds:

• Customized or private label products
• Opened or used personal care, fragrance, or toiletry products
• Bulk orders once production has started
• Products damaged due to improper handling by the customer

4. Refund Request Process

To request a refund, please contact us within 24 hours of receiving your order. You must provide order details, images of the product (if applicable), and a clear reason for the request.

5. Refund Approval

Once your request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7–10 business days.

6. Refund Method

Approved refunds will be credited back to the original payment method used during the purchase. Processing time may vary depending on your bank or payment provider.

7. Shipping Costs

Shipping charges are non-refundable unless the return is due to a defect or error on our part.

8. Order Cancellations

Orders can be cancelled only before they are dispatched. Once the order has been shipped or production has started, cancellations are not permitted.

9. Policy Updates

Prodaxis Industries reserves the right to modify this Refund Policy at any time. Updates will be reflected on this page with an updated effective date.

10. Contact Information

If you have questions regarding this Refund Policy, please contact us at:

Email: prodaxisindustries@gmail.com